Medicaid systems, public health, and human services for state programs.
We support state health and human services agencies with Medicaid enterprise system operations, PASRR and long-term care assessments, care coordination, public health program delivery, behavioral health services, and contact center operations. We also support SNAP, TANF, and child support programs.
Our state and local practice combines program management expertise with technology enablement to help agencies serve more constituents with greater efficiency. Whether it’s supporting research infrastructure at NIH, program integrity at CMS, or scientific operations at CDC or state Medicaid programs, we bring deep agency knowledge and technical expertise to complex state and local health programs.
Capabilities
Medicaid Enterprise Systems
MES operations & modernization
Public Health Operations
Epidemiology, outbreak response
Contact Center Operations
Member services, omni-channel, empathy and service designed ai agents
Social Support Programs
SNAP, TANF, eligibility systems, Child Support Programs
PASRR & Long-Term Care
Level I & II assessments
Behavioral Health Programs
988, crisis services, SUD
Care Coordination
Utilization review, case management
Trusted By Agencies
How to engage with us
State Medicaid MSAs
State & Multi-State Cooperative Contracts
NASPO ValuePoint
Sourcewell
State IT & Health Services Vehicles
Proven results in government health
24/7 Medicaid Member Services Contact Center
State & Local HHS Multi-channel Medicaid contact center delivering member services via phone, chat, and portal with sustained performance across high-volume periods.